REFUND POLICY

At AURENO, your satisfaction matters. If you’re not happy with your portable audio or video gadget, you can request a return within 30 days of delivery.

  • Items must be unused, in original packaging, and in the same condition you received them.

  • Return shipping costs are your responsibility unless the item is damaged or incorrect.

📧 How to Request a Refund:
Email us at contactaureno@gmail.com with your order number and reason for return. We’ll guide you through the next steps.

Once we receive and inspect your return, we’ll issue your refund to your original payment method within 5–10 business days.

For damaged or wrong items: Contact us within 7 days for a replacement or full refund.

Questions? We’re here for you — contactaureno@gmail.com

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