FAQ
Welcome to AURENO’s FAQ!
Find quick answers about our portable gadgets, orders, shipping, and more.
📦 Orders & Payments
Q: How do I place an order?
A: Simply add your favorite gadgets to your cart and follow the checkout process. If you need help, email us anytime at contactaureno@gmail.com.
Q: What payment methods do you accept?
A: We accept major debit/credit cards, PayPal, and other secure payment options at checkout.
🚚 Shipping
Q: How long does shipping take?
A: Orders are processed within 1–3 business days. Delivery usually takes 5–15 business days, depending on your location.
Q: Do you ship internationally?
A: Yes! We ship worldwide. Please note that customs fees or import taxes (if any) are the customer’s responsibility.
Q: How do I track my order?
A: Once your order ships, we’ll email you a tracking number so you can follow your package.
🔄 Returns & Refunds
Q: What is your return policy?
A: You can return unused items in original condition within 30 days of delivery. To request a return, email us at contactaureno@gmail.com with your order number.
Q: When will I get my refund?
A: Refunds are processed within 5–10 business days after we receive and inspect your return.
🎧 Products
Q: Are your gadgets covered by a warranty?
A: Many of our products come with a standard manufacturer’s warranty. If you have an issue, contact us at contactaureno@gmail.com and we’ll assist you.
Q: How do I know which product is right for me?
A: Check the product descriptions and specs on each page. If you’re unsure, email us — we’re happy to recommend the best gadget for your needs.
❓ Other Questions
Q: Can I change or cancel my order?
A: If your order hasn’t shipped yet, we’ll do our best to help. Please contact us immediately at contactaureno@gmail.com.
Q: How do I contact customer support?
A: Easy — just email us at contactaureno@gmail.com and we’ll respond within 24–48 hours.
Still have questions?
We’re here for you — reach out anytime at contactaureno@gmail.com
Thank you for choosing AURENO — where portable audio and video go wherever you do!